Yes, all our watches are 100% genuine. Our products are either sourced directly from the brands themselves or via reputable wholesalers, ensuring the authenticity of every watch we sell.
Delivery Policy
Zjaniwatches Delivery Policy
At Zjaniwatches, we aim to provide a smooth and reliable delivery experience.
We offer free tracked worldwide shipping to our main service regions.
All orders are shipped using secure, tracked postal services to ensure safe delivery.
Standard Tracked Delivery
Free tracked shipping is available for all orders to the countries listed below.
| Country / Region | Shipping Cost | Delivery Time |
|---|---|---|
| United States | Free | 5–14 days |
| United Kingdom | Free | 5–14 days |
| Australia | Free | 5–14 days |
| Canada | Free | 5–14 days |
| New Zealand | Free | 5–14 days |
Order Dispatch Times
• Orders are dispatched within 24–48 business hours.
• Once your order has been shipped, you will receive a confirmation email with a tracking link.
Order Transit Times
Our delivery window is 5–14 days.
Delivery times may vary depending on:
• courier delays
• customs clearance
• seasonal demand surges
• local delivery processing times
Most orders arrive earlier within this timeframe.
International Orders
We accept international orders from the countries listed above.
All eligible destinations receive free tracked delivery.
Import taxes or duties may apply depending on local regulations.
Order Tracking
Once dispatched, you will receive a tracking link by email.
Tracking updates are provided directly by the courier.
Missed Deliveries
If no one is available to receive the parcel, the courier may attempt redelivery or leave a collection notice.
Lost or Damaged Packages
If your parcel is lost in transit (not marked as delivered), please contact us so we can review tracking and assist.
If your parcel arrives damaged, email us within 5 business days at support@zjaniwatches.com with photos.
Delivery Refusals
Customers should not refuse delivery.
Refused parcels may be returned to general courier facilities and cannot be guaranteed to return safely.
Order Cancellations and Adjustments
Orders cannot be changed or cancelled after dispatch.
Please ensure your address and order details are correct before completing checkout.
Public Holidays
Shipping carriers may experience delays during public holidays.
Processing resumes the next working day.
If you have any questions regarding delivery, please contact us at: support@zjaniwatches.com.